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Make a return
How to Return Your Nurture& Product
We want returning your Nurture& product to be as simple and straightforward as possible. Your return options depend on whether you purchased Assure+ or are using our Standard Returns process. Assure+ offers added flexibility, support, and peace of mi
What is your return policy?
At Nurture&, we want you to feel confident bringing our furniture into your home. That's why we offer Assure+, our optional service designed to provide added peace of mind and a more flexible return and exchange experience. Assure+ provides additiona
How can I cancel my order?
If you need to cancel your order, please contact us within 12 hours of placing your order and include your order number. After this 12-hour window, orders may already be processed and can no longer be canceled. If your order has already been processe
Can I change or cancel my order after it has been placed?
Orders can be changed or canceled within 12 hours of placing the order. Please contact us as soon as possible with your order number, and our team will do their best to assist before the order is processed. After the 12-hour window, orders are proces
What should I do if I mistakenly ordered more than one of an item and wish to remove it from my order?
If you accidentally ordered more than one of the same item, please contact us within 12 hours of placing your order and include your order number. We'll do our best to adjust your order before it is processed. After the 12-hour window, orders are pro
Can I cancel a back-ordered item before it ships?
Yes. You can request to cancel a back-ordered item as long as it has not been processed for shipment. Please contact us as soon as possible with your order number so we can check the status of your order and determine whether the cancellation can sti
How can I exchange or return a product if there’s an issue, such as an incorrect color?
If you received an item in the wrong color or received an item that does not match what you ordered, please contact our team at [email protected] as soon as possible. We'll review the issue and help determine the appropriate resolution. Please incl
How do I return an item if I am not happy with my purchase?
We're sorry to hear your Nurture& product didn't work out. We want to make the return process as simple as possible. Your return options depend on whether your order includes Assure+. If you purchased Assure+, you have:. A 60-day return window from t
Do I need to pay shipping and restocking fees for my return?
If you purchased Assure+:. Return shipping is covered. There is no restocking fee. Original packaging is not required. Assure+ is designed to provide added peace of mind by taking care of the additional costs and logistics associated with an eligible
When will I receive my refund?
Your refund timing depends on whether your order includes Assure+. If you purchased Assure+, we make the refund process easier and faster. Your refund is processed once your return is picked up, you don't have to wait for the item to arrive at our fa