How to Return Your Nurture& Product

We want returning your Nurture& product to be as simple and straightforward as possible. Your return options depend on whether you purchased Assure+ or are using our Standard Returns process.

Before You Start

Assure+

Assure+ offers added flexibility, support, and peace of mind throughout your return journey.

With Assure+, you have 60 days from the date your order arrives to request a return. Return shipping is covered, the 20% restocking fee is waived on eligible returns, and original packaging is not required.

You'll also receive one complimentary exchange, access to Concierge Pickup when available, and a response from a Nurture& expert within 24 business hours.

Standard Returns

With Standard Returns, you have 30 days from the date your order arrives to request a return.

Standard return requirements apply, including customer-paid return shipping, a 20% restocking fee on eligible returns, and the requirement to use the original packaging. Our team will respond within 48 business hours.

Items Not Eligible for Return

The following items are not eligible for return or exchange:

• Clearance items

• Final sale items

• Modified items

• Items missing essential parts

Purchasing Assure+ does not make an otherwise ineligible item eligible for return.

If your item arrives damaged or has a potential manufacturing defect, please submit a claim through our Warranty Portal instead of starting a standard return request.

How to Start a Return

All return requests must be submitted through our Return Portal.

1. Check Your Return Window

• Assure+: Submit your return request within 60 days from the date your order arrives.

• Standard Returns: Submit your return request within 30 days from the date your order arrives.

2. Submit Your Request

Visit the Return Portal and provide your order information and details about the item you'd like to return.

You may be asked to provide photos or videos to help our team understand the item's condition and determine the appropriate next steps.

3. Wait for Our Team to Review Your Request

• Assure+: A Nurture& expert will respond within 24 business hours to guide you through the process.

• Standard Returns: Our team will respond within 48 business hours.

4. Follow Your Return Instructions

Once your return is approved, our team will provide the appropriate instructions based on your item, location, and return method.

For larger items, including dressers and other furniture, return options may vary depending on the item and location.

Concierge Pickup is included with Assure+ when available. Standard Returns do not include Concierge Pickup.

5. Prepare Your Item

• Assure+: Original packaging is not required for eligible returns.

• Standard Returns: Original packaging is required.

Please ensure your item meets the applicable condition requirements and follow the return instructions provided by our team.

Return Fees

With Assure+

• Return shipping is covered.

• No 20% restocking fee applies to eligible returns.

• Original packaging is not required.

• One complimentary exchange is included.

With Standard Returns

• Return shipping costs are your responsibility.

• A 20% restocking fee applies to eligible returns.

• Original packaging is required.

• Exchanges are not included.

Please note: Original shipping costs are non-refundable.

What If I Need an Exchange?

If you purchased Assure+, you receive one complimentary exchange if you decide your original choice isn't the right fit.

Your replacement item will ship before your original item is returned, and return and replacement shipping are covered. If the replacement item costs more than your original item, you'll simply pay the difference.

Exchanges are not included with Standard Returns.

What If My Item Arrived Damaged?

If your item arrived damaged or has a potential manufacturing defect, please submit a claim through our Warranty Portal rather than starting a standard return request.

Damage that occurs during delivery is handled separately from standard returns, and the 20% restocking fee does not apply to these cases.

Our team will review the issue and help determine the appropriate next steps.

Need Help?

If you have questions about your return or aren't sure which option applies to your situation, we're here to help.

Email us at [email protected], and our team will be happy to assist.