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When will I receive my refund?Updated a month ago
Your refund timing depends on whether your order includes Assure+.
Assure+ Added Peace of Mind
If you purchased Assure+, we make the refund process easier and faster.
Your refund is processed once your return is picked up, you don't have to wait for the item to arrive at our facility and complete the inspection before your refund is initiated.
With Assure+, you also receive:
Return shipping covered
No restocking fee
Original packaging is not required
Concierge pickup
Once your refund has been processed, please allow 7–10 business days for the funds to appear in your account, depending on your bank or financial institution.
Standard Returns
For Standard Returns, your refund is processed after the returned item arrives at our facility and has been received and inspected.
Standard Returns are subject to:
A 20% restocking fee
Customer-paid return shipping
Original packaging required
Once your refund has been processed, please allow 7–10 business days for the funds to appear in your account, depending on your bank or financial institution.
Original shipping costs are non-refundable.
Clearance and final sale items are not eligible for returns or refunds.
If you have questions about your refund status, please contact our team at [email protected]. We're happy to help!