Can I cancel a back-ordered item before it ships?Updated a month ago

Yes. You can request to cancel a back-ordered item as long as it has not been processed for shipment.

Please contact us as soon as possible with your order number so we can check the status of your order and determine whether the cancellation can still be completed.

Once the item has been processed or is preparing for shipment, we may no longer be able to cancel it. If the order can no longer be canceled, you may be eligible to return the item once it arrives according to our return policy.

If you purchased Assure+, you'll have a 60-day return window, return shipping is covered, there is no restocking fee, and you have the option of one free exchange.

If your order does not include Assure+, our Standard Return policy provides a 30-day return window. Standard Returns are subject to a 20% restocking fee, and return shipping is the customer's responsibility.

Clearance and final sale items are not eligible for returns or exchanges.

Original shipping costs are non-refundable.

Need help with your back-ordered item? Contact us at [email protected].