Can I cancel a back-ordered item before it ships?Updated 7 days ago

Yes, you can cancel a back-ordered item as long as it hasn't been processed for shipment. We recommend contacting us as soon as possible with your order number so we can check the status and assist you.</p><p>Once the item has been processed or is preparing for shipment, we may no longer be able to cancel it. In that case, you&#x2019;ll be able to return it once it arrives.</p><p>If you added Checkout+, you can use our <a href="https://nurtureand.myshopify.com/apps/redo/returns-portal/login?referralId=687fbf3f7d04714c004dec47" target="_blank" rel="noopener noreferrer">Return Portal </a>to initiate the return. If you didn&#x2019;t add Checkout+, a 10% restocking fee and return shipping costs will apply.</p><p>Need help right away? Feel free to contact us at <a data-fr-linked="true" href="mailto:[email protected]">[email protected]</a>.</p>