What is your return policy?Updated a month ago

At Nurture&, we want you to feel confident bringing our furniture into your home. That's why we offer Assure+, our optional service designed to provide added peace of mind and a more flexible return and exchange experience.

Assure+ Added Peace of Mind

Assure+ provides additional flexibility and support if you decide your Nurture& furniture isn't the right fit.

With Assure+, you receive:

• A 60-day return window from the date your order is delivered.

• One free exchange during the return window.

• Your replacement item ships before you return the original item.

• If you choose an item with a higher price, you only pay the difference.

• Return shipping is covered.

• No restocking fee.

• Original packaging is not required.

• Concierge pickup when available.

• A first response from a Nurture& expert within 24 business hours.

• An 18-month warranty, compared with our standard 1-year warranty.

Assure+ is designed to give you added peace of mind, so you don't have to worry about the additional costs and logistics that can come with a return or exchange.

Standard Returns

If your order does not include Assure+:

• You have 30 days from the date your order is delivered to request a return.

• Exchanges are not available with a Standard Return.

• Customers are responsible for return shipping costs.

• A 20% restocking fee applies to eligible returns.

• Items must be in like-new condition, free of stains, damage, or signs of wear.

• Original packaging is required for Standard Returns.

• Standard Returns do not include concierge pickup.

Your first response from our team will be provided within 48 business hours.

Damaged or Defective Items

If your item arrives damaged or has a defect, please contact us as soon as possible. Damaged or defective items are handled separately from standard returns.

A 20% restocking fee does not apply to items that arrive damaged.

Our standard warranty is 1 year, while orders with Assure+ include an 18-month warranty.

Clearance and Final Sale Items

The following items are not eligible for returns or exchanges:

• Clearance items

• Final sale items

These exclusions apply regardless of the applicable return window.

Refunds

Once an eligible return is received and inspected, your refund will be processed to the original payment method.

Please note that original shipping costs are non-refundable.

Refunds may take 7–10 business days to appear, depending on your financial institution.

If you have questions about our return policy or Assure+, please contact our team at [email protected].