Can I change or cancel my order after it has been placed?Updated a month ago

Orders can be changed or canceled within 12 hours of placing the order. Please contact us as soon as possible with your order number, and our team will do their best to assist before the order is processed.

After the 12-hour window, orders are processed and can no longer be changed or canceled.

What if my order has already been processed?

If your order has already been processed or shipped, don't worry. Once your order arrives, you may be eligible to return it according to our return policy.

If you purchased Assure+, you'll have a 60-day return window, return shipping is covered, there is no restocking fee, and you have the option of one free exchange.

If your order does not include Assure+, our Standard Return policy provides a 30-day return window. Standard Returns are subject to a 20% restocking fee, and return shipping is the customer's responsibility.

Clearance and final sale items are not eligible for returns or exchanges.

Original shipping costs are non-refundable.

We recommend carefully reviewing your order details before completing your purchase.

For help with your order, please contact us at [email protected].