How do I return an item if I am not happy with my purchase?Updated a month ago

We're sorry to hear your Nurture& product didn't work out. We want to make the return process as simple as possible.

Your return options depend on whether your order includes Assure+.

Assure+ = Added Peace of Mind

If you purchased Assure+, you have:

• A 60-day return window from the date your order is delivered.

• Return shipping covered.

• No restocking fee.

• Original packaging is not required.

• One free exchange if you'd prefer a different Nurture& product.

• Your replacement item ships before you return the original item.

• Concierge pickup when available.

Assure+ is designed to give you added peace of mind, so you don't have to worry about the additional costs and logistics of returning your furniture.

Standard Returns

If your order does not include Assure+:

• You have 30 days from the date your order is delivered to request a return.

• Exchanges are not available.

• Return shipping is the customer's responsibility.

• A 20% restocking fee applies to eligible returns.

• Items must be in like-new condition, free of stains, damage, or signs of wear.

• Original packaging is required.

• Standard Returns do not include concierge pickup.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Clearance items

• Final sale items

These exclusions apply regardless of the applicable return window.

Damaged or Defective Items

If your item arrived damaged or has a defect, please contact us at [email protected] rather than submitting it as a standard return. Damaged or defective items are handled separately from standard returns.

Once an eligible return is received and inspected, your refund will be processed to the original payment method.

Original shipping costs are non-refundable.

For help with your return, please contact us at [email protected].