How can I cancel my order?Updated a month ago

If you need to cancel your order, please contact us within 12 hours of placing your order and include your order number.

After this 12-hour window, orders may already be processed and can no longer be canceled.

What if my order has already been processed?

If your order has already been processed, don't worry. Once it arrives, you may be eligible to return it according to our return policy.

If you purchased Assure+, you'll have a 60-day return window, return shipping is covered, and there is no restocking fee.

If your order does not include Assure+, our Standard Return policy provides a 30-day return window, with return shipping paid by the customer and a 20% restocking fee on eligible returns.

Clearance and final sale items are not eligible for returns or exchanges.

Original shipping costs are non-refundable.

To avoid cancellation issues, we recommend carefully reviewing your order details before completing your purchase.

Still need help? Our Customer Experience team is happy to assist at [email protected].