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You can track your order using the tracking number provided on the carrier's website. Once your order is ready for shipment, you’ll receive a notification with the tracking details.We appreciate your patience. If you have any questions or need furthe
We understand you're eager to receive your order and thank you for your purchase. Orders are processed promptly to ensure the quickest possible delivery. The standard processing time for in-stock items can range from a few days to a week. Once your i
Once you place your order, it takes approximately up to 12 hours to process before leaving our warehouse. For items shipped with FedEx or UPS, the standard shipping timeline is from 3 to 7 business days.If your items are shipped with carriers like Me
We offer three delivery options:Threshold Delivery: Your package will be delivered to the first dry area of your residence, such as the porch.Room of Choice Delivery: The item will be delivered to any room of your choice, up to 2 flights of stairs. T
If you need to update the delivery phone number or address, please contact our customer service team within 12 hours of placing your order. We’ll do our best to make the changes, but after this 12-hour window, updates may not be possible due to the q
We apologize for any inconvenience caused by the delay. If your delivery hasn’t arrived as expected, please contact our customer service team. We will work with the carrier to investigate and provide an update within several business hours. We’re com
At this time, we only ship within the contiguous 48 states in the United States. Due to the size and weight of our products, international shipping isn’t available yet. However, we’re actively exploring options to expand our shipping capabilities in
If you're experiencing delivery issues or a missing package, please contact our customer service team right away. Be sure to include your order number, the items in your order, and any tracking information. We’ll investigate the issue, file a claim i
If your order was left unattended despite requiring a signature, please contact us right away. We will review the delivery details with our partner to address any discrepancies. If you have any additional concerns, our team is here to assist you.
The 'Room of Choice' delivery option allows the carrier to deliver your package inside your home to a room of your choice, up to 2 flights of stairs. This service includes placing the item in the specified room but does not include unpacking or assem